• No one is smarter or better than you. They have just found out what they should do and what they shouldn’t do.

• Management is getting things done through other people.

• All leaders have one thing in common. They have a vision and can see the big picture. They can see where they will be at the end of the day.

• If someone abuses you a bit more than you abuse yourself you will leave them. But if they abuse you a little less than you abuse yourself, you will take it and stay with them.

• People believe the first information they have about you, and then carefully examine your actions afterwards to see if they are congruent with that information.

• Real love means loving a person for who they are, their good and bad. If you want to change someone you don’t really love them. And your partner must feel the same about you.

• People will follow someone who has somewhere to go.

• If you tell people something about you enough times eventually they will believe it.

• People want to feel valuable and important. They like to be appreciated for what they do. Like to receive approval by being given thanks for the things they do. They like admiration by being complimented on something they have. They like to have attention, by you giving them your full attention when speaking to them.

• All successful people are relationship experts, they think of ways to improve their relationships with other people.

• There are 3 types of people. Those who make things happen, those who watch things happen and those who say what happened?

• To make yourself look more attractive stand next to someone less attractive than you.

• You can develop all the skills you need in solitude except character. To develop character you must meet and interact with people. 85% of success in life comes from your interactions with others.

• When you ask someone about how they feel about something you are involving their emotions. People are interested by emotional subjects, especially women. Talk about things they care about, logical approach least effective. Logic in argument comes last.

• When interacting with people reflect their dominant style. i.e. talkative outgoing be talkative outgoing, serious fact person talk about serious facts, joker then joke around.

• Practice the 70/30 rule when talking to people. Listen 70% of the time and talk 30% of the time.

• You have to relate to people the way they are, not the way you are.

• A good communicator will speak no more than 3 sentences before getting the other person involved in the conversation somehow.

• People do not like to be judged by others, but they want someone to talk to about things.

• People are very good at detecting incongruence in what you say to protect themselves against lies.

• Listen to the person as if they were the only person on earth, hang on every word to improve listening skills. Listen without interruption while they express themselves.

• Pause before you reply. Helps you to hear better, and gives impression that you are considering what they have said. More intelligent reply. Make them feel that what they have said is important. Pause 3-5 seconds. Helps to avoid interrupting people as they think.

• Don’t assume you know what they have said if you are uncertain, ask questions to clarify before you respond.

• Paraphrase back to the person what you have heard. Will help you to understand it better and make them feel that you have been listening to them and understand them.

• Interpersonal intelligence (getting along with other people) is one of the highest paid intelligences in society. The better you get on with people the more money you will make.

• You improve your communication skills by interacting with people.

• Indirect person - introverted, quite, Direct - extroverted, loud

• High concern for people or high concern for results.

• When you ask a question you arrest and hold someone’s attention whilst also steering the direction of the conversation where you want it to go.

• How did you get into that… why did you decide to do it that way.. And then what did you do… why did you do that… all these questions can help to keep a conversation flowing.

• The better a communicator you are the more people will believe you.