Category: communication skills

The definition of conflict can have many meanings, although in simple terms, we can define conflict as something that occurs when two or more people want the same or different things but only one person is able to get what they want.

As children, the large majority of our schooling consisted of learning how to answer questions. We may have had to answer questions asked by our teachers, questions set for us in essay topics or questions set in exams.

How do you know when you have turned into a good listener? Simple. People will enjoy having a conversation with you and will talk to you more often as a result!

In this article, we are going to be taking an in-depth look at how to create a persuasive speech or piece of written text such as an essay or sales copy. There is a lot of information here, but I hope that you will find it useful having all these techniques in one place rather…

Ever since the birth of television we have been living in an increasingly image conscious world. As a result, the way we look, and the way we act, are often more important than the words we say.

Body language is a term used to describe a type of non-verbal communication that occurs as a result of what you unconsciously do with your body.

Persuasion is the process of changing or reinforcing attitudes, beliefs or behaviors, and is something that most people will do or experience on a daily basis. For example, advertisers try to persuade potential customers to buy their products by highlighting certain features or benefits which may appeal to their target audience.